This Privacy Policy explains how ๐๐ฆ๐๐ซ ๐๐๐๐๐๐ฆ๐ฒ ("we", "us", or "our") collects, uses, and protects your information when you use our mobile application and related services (collectively, the "Service"). By using the Service, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly and information generated through your use of the Service:
- Account information: your name, email address, phone number, and password (stored only in hashed form).
- Academic profile: for students, your university, registration number, year of study, courses, and enrollments.
- Coursework data: assignments, titles, deadlines, submissions, grades, comments, and attached files.
- Ratings & feedback: ratings and reviews you submit or receive.
- Technical data: device and app information and log data (such as access times and error reports) used to operate and secure the Service.
2. How We Use Your Information
- To create and manage your account and authenticate your access.
- To provide core features: enrollments, assignments, grading, messaging, and progress tracking.
- To match students with tutors while preserving tutor anonymity (tutors are shown to students only by an anonymized code).
- To communicate with you about your account, assignments, and support requests.
- To maintain the security, integrity, and reliability of the Service.
3. Legal Basis & Consent
We process your information to perform our contract with you (providing the Service), to comply with legal obligations, and where you have given consent. You may withdraw consent at any time by closing your account, subject to any legal retention requirements.
4. Sharing of Information
We do not sell your personal information. We share information only as needed to operate the Service:
- Between students and tutors as required to deliver assignments (tutor identities remain anonymized to students).
- With service providers that host our infrastructure and process data on our behalf under confidentiality obligations.
- When required by law, regulation, legal process, or to protect the rights, safety, and security of users and the Service.
5. Data Security
All traffic between the app and our servers is encrypted in transit using HTTPS. Passwords are stored using one-way hashing and are never accessible in plain text. We apply role-based access controls and reasonable technical and organizational measures to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain records where required for legitimate business or legal purposes. When no longer required, data is deleted or anonymized.
7. Your Rights
You may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account and associated personal data, subject to legal retention.
- Object to or restrict certain processing of your data.
To exercise any of these rights, contact us using the details below. You can request deletion of your account and associated data at any time via our account deletion page.
8. Children's Privacy
The Service is intended for university-level students and tutors and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
- Email: muturip50@gmail.com
- Phone: +254721465200